My work-issued LE1600 is a great machine, but the past couple of weeks haven't been good for the two of us. As I mentioned before, I developed seemingly minor operating problems and reinstalled XP Tablet PC Edition 2005. One problem went away; others arrived. The system responded haltingly, and once wouldn't boot (the device reported the OS wasn't found); and Event Viewer had a ton of disk and atapi errors in the System section. I called up Motion, and the excellent tech (seriously, this guy was far more professional than I've ever been with my users) had me re-seat the drive. Right away, I noticed a difference. He said if I had any more problems, we should just do an RMA.
Response had improved, but the tablet used to boot up in less than a minute, and it never got back to that. Also, it was sometimes sluggish to use, so I kept my eye on it. Today, six days after my call to Motion, the halts and the errors have returned. I emailed Motion and had a personal response within ten minutes (no, really!); how's that for customer support? That tech wants to RMA the whole machine; I'll have to call and see if I can talk them down. I'm not ready to go back to my ViewSonic, even for a little while. Even in its malfunctioning state, the LE1600 out-performs my V1250 (which outweighs it); I'm sure it has something to do with the slate's being much newer, having a faster processor and twice the RAM.
These problems are worth it, just because I now know that at least one computer manufacturer actually believes in serving the customer (and not just in the sales department). Oops, sorry, ViewSonic; I meant two!